Patient Engagement Coordinator, Full Time Days

Cape Fear Valley Health

12d•Onsite

About The Position

As a Patient Engagement Coordinator, you will serve as the primary point of contact for patients undergoing treatment and work closely with both providers and staff. Your role will involve providing empathetic support to OB, pediatrics, primary care, and behavioral health patients. You will interact regularly with patients and their families, healthcare providers, vendors, and business partners, ensuring a seamless and supportive experience for all.

Requirements

Associate degree in public health, community health, social services or related field required
1 year of experience in community outreach, patient navigation, community health work, or clinic-based engagement required
Proficiency in reading, writing and speaking the English language
Knowledge of and experience collaborating with mental health and substance use disorder treatment providers and members of recovery support community
Excellent interpersonal communication and negotiation skills
Effective written and verbal communication skills
Knowledge of community resources
Ability to work with people of all social, economic, and cultural backgrounds
Flexible, open-minded, and adaptable to change
Ability to prioritize and process multiple tasks/responsibilities
Ability to connect patients and families with appropriate services
Ability to see, hear, read, and have manual ability to use telephone and computer keyboard
Ability to effectively communicate orally with patients, family members, personnel, and physicians
Much standing, walking, bending, and lifting
Position may involve skin, eye, mucous membrane, or parenteral contact with blood or other potentially infectious material

Nice To Haves

Bachelor's degree in public health, community health, social services or related field preferred
Bilingual (English/Spanish) preferred

Responsibilities

Proactively engages and educates pregnant and postpartum people about the program at OB clinics, hospital units, and community touchpoints.
Support enrollment and orientation to the program and to the text-based screenings.
Collaborate with clinic champions.
Partner with Care Advocates and community partners to strengthen referral pathways and reduce handoff failures.
Conduct outreach, engagement, and follow-up with pregnant and postpartum individuals and families.
Help participants complete screenings and troubleshoot barriers to using the text-based platform.
Connect participants with social and community resources and support continuity of care through trust-based relationships.
Maintain enrollment tracking and outreach logs; document contacts in the program platform per site standards.
Contribute to building and updating the site resource library.
Participate in onboarding, supervision, and learning collaborative activities; support data quality and evaluation activities.
Other duties as assigned