Patient Engagement Coordinator (Contract)

Accompany Health

2d•Remote

About The Position

Accompany Health is seeking a Patient Engagement Coordinator to play a central role in ensuring patients with complex needs receive consistent, high-quality engagement and support for their ongoing care. This role involves reaching out to existing patients to schedule Annual Visits, follow-up appointments, provide reminders, answer questions, and reinforce the value of continuous support. The primary focus is to help patients stay engaged with their care teams and build stronger relationships. This is a high-volume outbound call role, requiring the majority of the workday to be spent on back-to-back outbound calls, with a target of 135+ calls per day. Success depends on maintaining energy, focus, and warmth throughout the day, delivering an outstanding patient experience, ensuring continuity of care, and maintaining accurate records.

Requirements

High School Diploma/GED or higher
2+ years of related experience in a high-volume outbound call environment, preferably in healthcare customer service or healthcare sales/direct marketing
Excellent patient communication skills, with the ability to quickly build trust and rapport with seniors and other patients
Strong computer skills and basic knowledge of G-Suite (e.g., Google Docs/Sheets)
Can handle multiple tasks at once, such as typing notes while talking and working in 2 systems at the same time
Applicants must complete an internet speed test as the first stage of the hiring process to ensure their connection meets performance standards.

Nice To Haves

Experience working in an Electronic Medical Record (EMR) system
Knowledge of Medicaid and/or Medicare programs and senior services
Ability to work after hours and weekends if needed

Responsibilities

Conduct outbound calls, texts, and other virtual outreach to schedule Annual Visits and follow-up appointments with existing patients
Maintain a daily outbound call target of 135+ calls, working through structured call queues in our internal CRM tools throughout the day
Send SMS and message-based outreach to patients to confirm appointments and follow up on scheduling
Navigate and maintain records across internal CRM systems and spreadsheets simultaneously during and after calls
Educate patients on the importance of ongoing care and the benefits of completing their annual visits and any necessary follow-up appointments with clinicians
Handle calls from patients with warmth and professionalism, answering questions and directing them appropriately
Collaborate closely with clinical care teams to ensure alignment on visit readiness and follow-ups
Provide an empathetic, respectful, and encouraging patient experience on every call
Monitor scheduling metrics and contribute to achieving engagement goals, maintaining both call volume targets and service quality
Act as a liaison between patients and the care team to address basic concerns and questions about services