Patient Engagement Coordinator
About The Position
Total Care Connect (TCC) is a mobile integrated health organization delivering in-home clinical and preventive care to members across Ohio and surrounding regions. We support health plans, health systems, and value-based organizations by reaching members where they are — in their homes and communities — to improve access, close care gaps, and reduce avoidable utilization. As a tech-enabled, field-based care delivery organization, our teams provide a range of services including preventive care, chronic condition support, transition-of-care visits, member engagement, and navigation. We operate with a focus on high-quality member experience, operational excellence, and coordinated care across clinical and administrative teams.
Requirements
- High school diploma or equivalent required
- 1-2 years experience in healthcare member engagement, call center, or care coordination preferred.
- Strong communication and active listening skills, with empathy for diverse populations.
- Ability to explain healthcare services in clear, patient-friendly language.
- Comfort using technology (Microsoft Teams, engagement tools, EHRs).
- Highly organized, reliable, and self-motivated with attention to detail.
Responsibilities
- Conduct outbound calls, texts, and emails to eligible health plan members to educate and schedule them for in-home preventive services.
- Use approved scripts to explain the value of preventive visits, including flu shots, cancer screenings, and other HEDIS-related services.
- Verifying member eligibility and performing data recovery tasks such as updating and maintaining accurate contact information, including phone numbers and addresses.
- Document outreach attempts, call outcomes, and member preferences accurately in TCC’s engagement and scheduling platform.
- Follow the TCC three-touch communication process (call, voicemail, text) to maximize member reach and engagement.
- Obtain text message consent and send appointment reminders in accordance with company policy.
- Reschedule canceled or missed appointments promptly to minimize care gaps.
- Collaborate with care coordinators, clinical staff, and management to ensure seamless communication and scheduling.
- Track daily call goals and contribute to weekly performance metrics such as reach rate, scheduled appointments, and completed visits.
- Maintain confidentiality of all member information in compliance with HIPAA regulations.
Benefits
- Health, dental, vision insurance
- paid time off
- 401(k)/retirement
- disability
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
