Patient Engagement Associate II
About The Position
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group that is reimagining care for children with special healthcare needs. They deliver 24/7 virtual-first and in-home medical, behavioral, and social care, collaborating with families, providers, and health plans to overcome barriers to quality care. Their approach enhances existing care teams by providing an additional layer of support with compassion and creativity, focusing on children with medical complexity. Note: The company appreciates interest but requests that applicants do not call to follow up. Inquiries can be directed to [email protected]. They receive a high volume of applications and will respond in a timely manner.
Requirements
- 2+ years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales.
- Proven success in a centralized contact center environment.
- Strong aptitude for documentation; prior experience with a CRM platform is a plus.
- Excitement to be part of a tight-knit team with shared accountability for enrollment; excellent collaboration skills.
- Stellar active listening and communication skills; ability to tailor value proposition to various audiences with different needs and overcome more complex objections.
- Strong ability to build trust & relationships with key stakeholders, including caregivers & other healthcare organizations.
- Passion and aptitude for research and data mining; strong critical thinking and creative problem-solving skills.
- Ability to function with a high level of autonomy.
- Access to reliable transportation; willingness to spend time in the field when necessary.
- Reliable internet access required.
- Bilingual Spanish required.
Nice To Haves
- Prior experience with a CRM platform.
Responsibilities
- Conduct thorough research on attributed patients to understand their healthcare needs, utilization, potential enrollment challenges, and identify effective outreach methods.
- Perform telephonic outreach to caregivers of attributed patients to enroll their child in the program and ensure a smooth onboarding experience.
- Conduct telephonic outreach to other healthcare professionals (e.g., DME companies, home health organizations, pharmacies, pediatricians) engaging with attributed patients and their caregivers.
- Leverage relationships with other healthcare professionals to support the re-engagement of enrolled patients.
- Handle inbound phone calls from caregivers, health plan service coordinators, and hospital discharge planners during the enrollment process.
- Develop in-depth knowledge of the Supplemental Security Income (SSI) program and conduct telephonic outreach to potentially eligible caregivers.
- Collaborate with Provider Engagement Specialists to conduct embedded outreach (e.g., on-site at PCP offices, residential facilities) to support the enrollment process.
Benefits
- Hourly range of $24-$26 per hour
- Monthly bonus incentive
- Competitive company benefits package
- Eligibility to participate in an employee equity purchase program (as applicable)
- Competitive medical, dental, and vision insurance
- Healthcare and Dependent Care FSA
- Company-funded HSA
- 401(k) with 4% match, vested 100% from day one
- Employer-paid short and long-term disability
- Life insurance at 1x annual salary
- 20 days PTO
- 10 Company Holidays
- 2 Floating Holidays
- Paid new parent leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
