Patient Engagement & Acquisition Specialist

Greater Good Health•Billings, MT

4d•$22 - $23•Hybrid

About The Position

Greater Good Health is seeking a Patient Engagement & Acquisition Specialist to join their team. This role is crucial in converting prospective leads into new patients by serving as the first point of contact and ensuring an exceptional experience. The specialist will build trust, encourage engagement with primary care services, and guide individuals through the decision-making process to become active patients with Greater Good Health. The position reports directly to Greater Good Health’s AVP, Marketing.

Requirements

High School Diploma or equivalent (Required)
2-3+ years of experience in a healthcare setting, preferably in a patient-facing capacity (Required)
1+ years of sales or community outreach experience (Required)
Proven track record in learning and using technology platforms, including Customer Relationship Management (CRM), Electronic Health Record (EHR), and telephony systems (Required)
Exceptional listening skills and ability to connect with patients (Required)

Nice To Haves

Experience working with the senior population (Preferred, not Required)

Responsibilities

Handle inbound inquiries from prospective patients and their families with the goal of converting them into new patients, delivering a best-in-class patient experience, and building a trusting, long-lasting relationship. Inbound inquiries may come through various channels, including phone calls, form submissions, emails, and text messages.
Leverage all available tools and resources to support prospective patients and their families throughout their decision-making journey and ensure a smooth transition into care. This includes connecting leads to licensed insurance agents when they have questions about plan options, and guiding leads toward relevant in-clinic events, clinic tours, or resources that support their healthcare journey.
Perform proactive outreach to lists of eligible patients from a variety of lead sources, including marketing campaigns, community events, and partner organizations.
Support new patients in scheduling and preparing for their first visit with the goal of ensuring that the patient feels comfortable, prepared, and shows up for their first appointment. Pre-appointment support could include making a reminder phone call one day before the first appointment, supporting with the completion of pre-visit paperwork, ensuring the patient has a mechanism to get to the appointment and has information about parking, and working with clinic staff to make them aware of any unique needs of the patient.
Triage other types of inbound inquiries to the appropriate team members. These inquiries may be from patients, pharmacies, specialists, or insurance companies.
During times of high call volume, provide overflow support for the clinics to ensure that existing members are supported and taken care of.
Promote and support a premier patient & partner experience through empathy, active listening, collaboration, and professionalism.

Benefits

Competitive Compensation Package
Comprehensive Medical, Dental, and Vision Benefits
Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) available
Paid holidays, vacation time, and paid parental leave
401K Program with Company Match
Monthly Phone/Internet Reimbursement
Wellness Resources (BetterHelp sessions and a monthly wellness benefit)
Comprehensive Life and AD&D Coverage (100% premiums covered by GGH for Basic Life and Accidental Death & Dismemberment (AD&D) insurance for full-time team members)
Voluntary supplemental life insurance offered at a discounted rate
Employee discount savings program
Voluntary insurance plans (short term disability, critical illness and accident plans)