Patient Encounter Rep (Front Desk)

SOUTHERN IMMEDIATE CARE•Helena, AL

About The Position

Under general supervision and according to established policies and procedures, provides a variety of specialized services in support of the operations of their assigned clinic. May check in scheduled and walk-in patients to the clinic, answer telephone and route calls, enter demographic, insurance and scans all demographic information into the chart. Check patients out of the clinic and perform patient follow-up as necessary. May perform other clerical duties related to collection, deposit & recording of clinic revenue.

Requirements

Provides a variety of specialized services in support of the operations of their assigned clinic.
Checks in scheduled and walk-in patients to the clinic.
Answers telephone and routes calls.
Enters demographic, insurance and scans all demographic information into the chart.
Checks patients out of the clinic and performs patient follow-up as necessary.
Performs clerical duties related to collection, deposit & recording of clinic revenue.
Verifies patients’ insurance and copay.
Records and updates financial information.
Records and collects patient charges, deductibles, and co- insurance payments.
Logs and batches credit card receipts and runs reports from credit card machine daily.
Balances and reconciles revenue against posted payments.
Checks stock to determine inventory level and anticipates needed supplies.
Responds to emergencies.
Anticipates patients' anxieties.
Answers patients' questions.
Maintains the reception area.
Ensures completeness of patient forms.
Maintains confidentiality of personal and financial information.
Follows policies and procedures and reports needed changes.

Responsibilities

Welcomes and greets patients and visitors, in person or on the telephone answering or referring patient inquiries.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Maintains patient account information by obtaining, recording, and updating personal data.
If asked, help train current and new hires on day-to-day operations of the clinic flow.
Verifies patients’ insurance and copay; obtains revenue by recording and updating financial information; and records and collects patient charges, deductibles, and co- insurance payments.
Log and batch credit card receipts and run reports from credit card machine daily; balance and reconcile revenue against posted payments.
Maintains business office inventory and equipment by checking stock to determine inventory level; and anticipating needed supplies.
Helps patients in distress by responding to emergencies.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensures completeness of patient forms; and protects patients' rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.