Patient Eligibility Coordinator

The WellFund, LLC•Fort Wayne, IN

13d•Onsite

About The Position

At the intersection of healthcare and human compassion is the role of the Patient Eligibility Coordinator - a position dedicated not just to process, but to purpose. We are currently seeking a committed individual to serve as a Patient Eligibility Coordinator, working directly within one of our partner hospital facilities. This is more than an administrative role; it is a hands-on opportunity to support patients at some of the most vulnerable moments in their lives. Many of the individuals you will meet are uninsured or underinsured, uncertain of how to access care, and overwhelmed by the complexities of our healthcare system. Your role will be to guide them with clarity, patience, and dignity through the process of obtaining coverage. The Patient Eligibility Coordinator serves as a knowledgeable and trusted resource, helping patients understand their options and navigate enrollment in federal and state assistance programs such as Medicaid, Medicare, and ACA Marketplace plans. Each interaction you have can change the trajectory of someone’s health journey. Success in this role requires more than administrative skill - it calls for a deep sense of empathy, a commitment to service, and a genuine interest in making healthcare accessible to all. As part of your day-to-day, you will collaborate closely with hospital teams, including Patient Access and Case Management departments, to ensure patients receive timely and coordinated care. You will also need to remain informed and adaptable, as the landscape of government healthcare programs continues to evolve.

Requirements

High school diploma or equivalent required; college coursework or degree in healthcare, social work, or a related field preferred
Strong desire to help underserved populations and patients facing social determinants of health
Excellent communication and interpersonal skills
Ability to work independently and collaboratively in a fast-paced hospital environment
Willingness to learn and adapt to evolving healthcare programs and policies

Nice To Haves

Previous experience in healthcare eligibility, social work, patient advocacy, or hospital admissions
Bilingual skills a plus

Responsibilities

Assist patients in understanding and applying for appropriate healthcare coverage programs
Guide and support patients through the enrollment process for Medicaid, Medicare, and ACA Marketplace plans
Educate patients on their options and eligibility based on program requirements
Collaborate closely with hospital Patient Access and Case Management teams to ensure continuity of care
Stay informed of updates and changes in healthcare programs and policies
Maintain accurate documentation and follow all compliance protocols