Patient Documentation Specialist (Hybrid)

Accessia Health • Midlothian, VA

3d • $44,000 - $48,000 • Hybrid

About The Position

Accessia Health is a nonprofit organization supporting individuals living with rare and chronic medical conditions in a regulated healthcare environment. The Patient Documentation Specialist reviews, processes, and maintains documentation supporting patient eligibility, payment assistance, and program participation. The role helps patients and providers navigate documentation requirements through secure messaging, live chat, and written correspondence, while ensuring accurate and timely processing.

The position primarily focuses on documentation and written communication. Employees may be cross-trained to provide temporary support for other Patient Services functions based on operational needs. The position does not supervise staff and follows a hybrid schedule: onsite Tuesday through Thursday and remote Monday and Friday. It is nonexempt and eligible for overtime pay.

Requirements

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Strong attention to detail and ability to review information accurately and thoroughly.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Strong organizational and time management skills, including the ability to manage multiple priorities and meet deadlines.
• Effective problem-solving skills and ability to follow established policies and procedures.
• Proficiency with Microsoft Office applications and electronic systems.
• Ability to work independently, collaborate with a team, and adapt to changing priorities and technology.
• Must reside in the Commonwealth of Virginia at the time of hire and throughout employment.
• Must be able to meet the position's onsite work requirements.
• Must be authorized to work in the United States.

Nice To Haves

• Associate degree or related education.
• At least one year of experience in healthcare administration, customer service, claims processing, document review, patient services, or a related administrative environment.

Responsibilities

• Review and process documentation related to patient eligibility, payment assistance, program participation, and audit requirements.
• Identify missing, incomplete, expired, or inconsistent documentation and contact patients or other parties to obtain necessary information.
• Respond to secure messages, web-based inquiries, live chat, and other designated electronic communications within established service standards.
• Monitor documentation-related communication queues and ensure timely follow-up and resolution.
• Prepare and distribute correspondence regarding eligibility verification, documentation requests, payment assistance, and program requirements.
• Communicate professionally with patients, providers, authorized representatives, and internal teams about documentation and administrative matters.
• Collaborate with Finance, Compliance, Clinical, and Patient Services teams to resolve discrepancies and support accurate processing.
• Maintain accurate records and protect sensitive information in accordance with organizational policies, confidentiality standards, and applicable requirements.
• Identify recurring issues and share opportunities to improve documentation quality and processing efficiency.
• Participate in training, quality assurance activities, and cross-training, and provide additional operational support as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Employer-paid life insurance
• Employer-paid disability insurance
• 401(k) retirement plan with employer contributions, subject to plan terms and eligibility requirements
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED