Patient Dining Services Manager

Compass Group•Chicago, IL

4d•Onsite

About The Position

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually. We are seeking a Patient Services Manager to lead our 30-member Patient Services Team in an Acute Care setting in Chicago, IL. Northwestern Memorial Hospital is a 1,200-bed major academic medical center with two kitchens. The department operates two kitchens: One kitchen utilizes a room service model, while the other operates a "Catering to You" bedside dining model. We serve approximately 800 patients per day. This position manages approximately 150 Northwestern Memorial union employees and around 30 employees per shift. The Patient Services Manager works a 12:30 p.m. to 9:30 p.m. schedule, with occasional AM coverage. Weekend work is required.

Requirements

Associate degree with one (1) year work experience in food services or related field, or bachelor’s degree in food service technology/management or related field
Minimum of one (1) year experience in food service management preferred in an acute care setting
Possess the necessary skills to effectively utilize Microsoft office applications, electronic medical record, and diet office systems

Nice To Haves

Certified Dietary Manager certificate, Registered Diet Technician or Registered Dietitian, preferred
ServSafe® certified, desirable

Responsibilities

Establishes goals and oversees implementation of patient food services needs based upon medical direction and patient population
Hires, directs, coaches, trains, and develops patient service team members
Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitations
Ensures patient services staff assists in achieving stated patient satisfaction goals
Complies with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies
Participates in/ leads patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programs