Patient Dining Associate Port Charlotte

AdventHealth•Charlotte, NC

2d•Onsite

About The Position

The Patient Dining Associate supports patients’ dining experiences by guiding them through meal ordering using a computerized diet office system and ensuring selections comply with prescribed diets. The role includes delivering accurate meal trays, confirming patient identifiers and needs, and responding to concerns through patient and nursing staff rounding and service recovery. Associates assemble and deliver trays in accordance with therapeutic diet guidelines and presentation standards while maintaining timely service, a clean and organized work environment, and compliance with applicable requirements. The work involves walking long distances, standing for extended periods, and working shifts of up to 12 hours. Other duties may be assigned.

Requirements

General knowledge of modified diets and proper food handling and preparation (required).
High school graduation or equivalent (preferred).
Customer service experience (preferred).

Nice To Haves

High school graduation or equivalent.
Customer service experience.

Responsibilities

Guide patients through meal ordering using a computerized diet office system, ensuring selections align with prescribed diets and offering personalized suggestions.
Verify patient identifiers during meal delivery, ensure tray accuracy, and confirm patients have everything they need before leaving the room.
Round on patients and nursing staff to identify and resolve foodservice concerns, take ownership of complaints, and implement service recovery.
Assemble and deliver trays according to therapeutic diet guidelines and presentation standards.
Maintain timely and accurate service across patient areas.
Maintain a clean, organized, and compliant work environment.
Perform other duties as assigned.