Patient Customer Service Rep II

NeoGenomics Laboratories

4d•Remote

About The Position

NeoGenomics has an opening for a remote Patient Customer Service Specialist II who wants to continue to learn in order to allow our company to grow. This position provides billing customer service to NeoGenomics’ patients. The ideal candidate is motivated to participate in a dynamic, multi-tasking environment and wants to join a company that invests in its employees, seeking a position where they can use their skills while continuing to be challenged and learn. NeoGenomics believes in career development and empowering its employees, offering career coaches, training opportunities, competitive benefits, 401k match, Employee Stock Purchase Program, tuition reimbursement, leadership development, 16 days of paid time off plus holidays, wellness courses, and engaged employee resource groups. The company's mission is to save lives by improving patient care through exceptional work, aiming to become the world's leading cancer reference laboratory.

Requirements

High school diploma or equivalent.
2+ years of experience in A/R, Billing, Customer Service, insurance or healthcare preferred
PC skills with proficiency in Microsoft Office
Basic Math skills
Excellent communication skills
Demonstrated problem solving skills
Good organizational skills
Data entry skills
Ability to work independently and as part of a team
Ability to work overtime as needed, based on department needs
Ability to engage independent decision-making techniques while performing various job duties simultaneously.

Nice To Haves

Bilingual English/Spanish Preferred

Responsibilities

Answer telephone promptly and in a polite and professional manner.
Handle a high volume of inbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Place a high volume of outbound calls to patients who have received insurance reimbursements with the goal of retrieving the funds; as well as self-pay and deductible, co-insurance balances.
Process patient credit card payments by phone and/or correspondence.
Accurately verifying patient demographics, insurance coverage, and rebill claims if needed.
Offer prompt pay discounts, financial assistance, payment plans to patients in need.
Evaluate and respond to all aspects of written billing inquiries from the patient or their representative in order to resolve billing issues.
Review and process patient indigence and bankruptcy.
May have contact with insurance carriers, clients, and/or other outside sources.
Explain patient bills including charges, insurance allowable, adjustments, coinsurance and payments.
Effectively use resources to provide the right response to callers with quick thinking and a calm manner.
Document all patient interaction in the billing system in a concise, accurate, and timely manner.
Demonstrated ability to adhere to policies and procedures with flexibility and adaptability to frequently changing procedures.
Adheres to NeoGenomics Laboratories attendance policy.
Strong computer skills and comfort with navigating multiple applications simultaneously.
Maintain compliance and HIPAA standards at all times.
Meet or exceed daily production standards.
Ability to work on various other projects as needed.
Proficient in managing multiple tasks simultaneously within a dynamic and high-energy setting.