Part Time Patient Customer Service Representative

R1 RCM • Chicago, IL

1d • Onsite

About The Position

R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. As a Customer Service Representative in Patient Registration, you will be the first point of contact for patients checking into the hospital. This role involves helping patients navigate the registration process, answering their questions with confidence and compassion, and gathering accurate information in a fast-paced environment. You will build trust with patients during potentially stressful times. No prior healthcare background is required, as R1 provides comprehensive training, making this role an excellent launchpad for a healthcare career. You will make a real difference by providing support and reassurance to patients, learn healthcare fundamentals from insurance basics to hospital workflows, and thrive in a dynamic environment balancing accuracy with compassion while working alongside clinical and emergency staff. The role is supported by a team invested in professional growth.

Requirements

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

Nice To Haves

• Medical or healthcare experience (but not required!)

Responsibilities

• Help patients navigate the registration process
• Answer questions with confidence, clarity, and compassion
• Gather accurate information quickly in a fast-paced environment
• Build trust with patients during moments when they may be scared, confused, or overwhelmed
• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Benefits

• Competitive benefits package
• Opportunity to constantly learn
• Collaborate across groups
• Explore new paths for your career
• Chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world
• Giving back to the community
• Taking care of our team

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED