Part Time Patient Customer Service Representative
About The Position
R1 is a leading provider of technology-driven solutions that enhance the patient experience and financial performance for hospitals, health systems, and medical groups. The company combines the expertise of a global workforce with an advanced technology platform, including analytics, AI, intelligent automation, and workflow orchestration. As a Customer Service Representative in Patient Registration, you will be the initial point of contact for patients checking into the hospital. This role involves assisting patients through the registration process, confidently answering their questions with clarity and compassion, and quickly gathering accurate information in a fast-paced environment. You will build trust with patients during potentially stressful or overwhelming moments. No prior healthcare background is required, as R1 provides comprehensive training, making this role an excellent starting point for a career in healthcare.
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
Nice To Haves
- Medical or healthcare experience
Responsibilities
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Benefits
- Competitive benefits package
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
