Part Time Patient Customer Service Representative

R1 RCM • Indianapolis, IN

1d • Onsite

About The Position

R1 is a leading provider of technology-driven solutions that enhance patient experience and financial performance for hospitals, health systems, and medical groups. The company combines global revenue cycle expertise with an advanced technology platform featuring analytics, AI, intelligent automation, and workflow orchestration. As a Customer Service Representative in Patient Registration, you will be the initial point of contact for patients checking into the hospital. This role involves helping patients navigate the registration process, answering questions with confidence and compassion, gathering accurate information quickly in a fast-paced environment, and building trust with patients during potentially stressful times. No prior healthcare background is required, as comprehensive training will be provided, making this an excellent launchpad for a growing healthcare career.

Requirements

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

Nice To Haves

• Medical or healthcare experience

Responsibilities

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Benefits

• Opportunity to make a real difference for patients
• Opportunity to learn healthcare from the ground up
• Gain valuable knowledge and skills for long-term career growth
• Fast-paced, dynamic work environment
• Supportive team environment with invested teammates and leaders
• Opportunity to constantly learn
• Opportunity to collaborate across groups
• Opportunity to explore new career paths
• Competitive benefits package

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED