Part Time Patient Customer Service Representative

R1 RCM • Indianapolis, IN

22h • Onsite

About The Position

R1, a leading provider of technology-driven solutions for patient experience and financial performance in healthcare, is seeking a Customer Service Representative for Patient Registration at Ascension St. Vincent Stress Center. This role serves as the initial point of contact for patients, guiding them through the registration process, answering questions with clarity and compassion, and quickly gathering accurate information in a fast-paced environment. The position involves building trust with patients during potentially stressful times. No prior healthcare background is required, as comprehensive training will be provided, making this an excellent entry point for a career in healthcare. The role offers the opportunity to make a significant difference in patients' lives, gain valuable healthcare knowledge, thrive in a dynamic setting, and be part of a supportive team dedicated to professional growth.

Requirements

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

Nice To Haves

• Medical or healthcare experience

Responsibilities

• Help patients navigate the registration process
• Answer questions with confidence, clarity, and compassion
• Gather accurate information quickly in a fast-paced environment
• Build trust with patients during moments when they may be scared, confused, or overwhelmed
• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Benefits

• Competitive benefits package
• Opportunity to constantly learn
• Collaborate across groups
• Explore new paths for your career
• Chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world
• Giving back to the community
• Taking care of our team

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED