Part Time Patient Customer Service Representative

R1 RCM • Oshkosh, WI

1d • Onsite

About The Position

R1, a leading provider of technology-driven solutions for healthcare, is seeking a Patient Customer Service Representative in Patient Registration. In this role, you will be the first point of contact for patients checking into the hospital, guiding them through the registration process, answering questions with confidence and compassion, and gathering accurate information in a fast-paced environment. You will build trust with patients during potentially stressful times. This position offers a meaningful opportunity to make a real difference by providing support and reassurance to patients. It serves as a fantastic launchpad for a healthcare career, allowing you to learn about insurance basics and hospital workflows. The role is dynamic, involving interactions across computer systems, phone calls, and in-person patient care, often alongside clinicians and emergency staff. R1 is committed to investing in your professional journey, providing a supportive team environment where you can learn and grow.

Requirements

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

Nice To Haves

• Medical or healthcare experience (but not required!)

Responsibilities

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED