Part Time Patient Customer Service Representative

R1 • Milwaukee, WI

14h • Onsite

About The Position

R1 is seeking a Customer Service Representative in Patient Registration to be the first point of contact for patients checking into Ascension Via Christi Hospital St. Francis. This role involves helping patients navigate the registration process, answering questions with confidence and compassion, and gathering accurate information in a fast-paced environment. The position requires building trust with patients during potentially stressful times. No prior healthcare background is necessary as R1 provides comprehensive training, making this a launchpad for a healthcare career. The job offers the opportunity to make a real difference by providing support and reassurance to patients, learn healthcare fundamentals from insurance basics to hospital workflows, and thrive in a dynamic environment balancing accuracy with compassion while working alongside clinical and emergency staff. R1 fosters a supportive team environment, investing in professional growth and providing a team and leadership that supports success. The company is dedicated to finding new solutions in the evolving healthcare system, offering opportunities for continuous learning, collaboration, and meaningful work that impacts communities.

Requirements

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

Nice To Haves

• Medical or healthcare experience (but not required!)

Responsibilities

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Benefits

• competitive benefits package

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees