Patient Customer Service Representative

WILDWOOD FAMILY CLINIC • Madison, WI

1d • Onsite

About The Position

Wildwood Family Clinic is looking for a friendly, dependable, and patient-focused Patient Customer Service Representative to be one of the first points of contact for our patients. We will provide training to help you learn our clinic, processes, and resources. As you gain experience, you'll build your knowledge and become a valuable resource for our patients. This is an in-person position with your own dedicated workspace in our Madison office, working alongside our Patient Account Specialists and Coding teams.

Requirements

• High School Diploma/GED required
• Excellent customer service, communication, listening, and documentation skills.
• Comfortable talking on the phone and making outgoing calls.
• Willing to ask questions and take direction with a positive attitude toward new skills and responsibilities.
• Comfortable navigating computers, email, websites, Microsoft Office programs, and common office equipment, with the ability to learn new technology as needed.
• Ability to work as part of a team.

Nice To Haves

• Epic experience preferred but not required.
• Basic understanding of healthcare insurance payers, policies, claims, billing, and processing strongly encouraged.

Responsibilities

• Answer incoming patient calls and questions.
• Return patient voicemails and Epic electronic messages promptly and professionally.
• Help patients find answers and complete follow-up as needed.
• Clearly document patient interactions and actions taken in the patient's Epic account.
• Learn and navigate insurance websites and clinic resources.
• Provide friendly, professional customer service to patients and coworkers.
• Assist Patient Account Specialists with other tasks during slower periods or downtime.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED