Part Time Patient Customer Service Representative
About The Position
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. The company combines global revenue cycle professionals' expertise with an advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As a Customer Service Representative in Patient Registration, you will be the first point of contact for patients checking into the hospital. This role involves helping patients navigate the registration process, answering questions with confidence, clarity, and compassion, gathering accurate information quickly in a fast-paced environment, and building trust with patients during moments when they may be scared, confused, or overwhelmed. No prior healthcare background is required as R1 provides comprehensive training, making this role a fantastic launchpad for a growing healthcare career. Patients lean on this role for support and reassurance, offering a chance to be a calm, helpful presence during stressful times. The position provides an opportunity to learn healthcare from the ground up, including insurance basics and hospital workflows, in a fast-paced, dynamic environment. R1 fosters a supportive team environment invested in professional growth, surrounded by teammates and leaders who want to see you succeed.
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
Nice To Haves
- Medical or healthcare experience
Responsibilities
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Benefits
- competitive benefits package
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
