Part Time Patient Customer Service Representative
About The Position
Join R1, a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. R1 combines deep expertise with an advanced technology platform, including analytics, AI, intelligent automation, and workflow orchestration. As a Customer Service Representative in Patient Registration, you will be the first point of contact for patients checking into the hospital, helping them navigate the registration process, answering questions with confidence, clarity, and compassion, and gathering accurate information quickly in a fast-paced environment. This role is designed for individuals without prior healthcare experience, offering comprehensive training and serving as a launchpad for a healthcare career. The position involves working across multiple computer systems, answering phones, assisting patients who may be ill or anxious, navigating diverse insurance plans, and adapting to urgent care situations. It is an active role requiring quick thinking and real impact.
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
Nice To Haves
- Medical or healthcare experience (but not required!)
Responsibilities
- Help patients navigate the registration process
- Answer questions with confidence, clarity, and compassion
- Gather accurate information quickly in a fast-paced environment
- Build trust with patients during moments when they may be scared, confused, or overwhelmed
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Benefits
- Competitive benefits package
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
