Patient Coordinator (Call Center)

Essen Medical Associates•Bronx, NY

4d•$20

About The Position

At Essen Health Care, we care for that! As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program. Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today! Job Summary Essen Health Care is seeking a Patient Coordinator – Women’s Health to join our Call Center team. This role is responsible for managing inbound/outbound patient communications, scheduling appointments, and supporting care coordination for women’s health services. This is a fast-paced, patient-facing role ideal for someone with strong communication skills and prior healthcare call center experience.

Requirements

1+ year of experience in a healthcare call center
Strong communication and customer service skills
Ability to manage high call volumes in a fast-paced environment
Experience with EMR/EHR systems ( eCW , Epic, or similar preferred)

Nice To Haves

Experience in Women’s Health, OB/GYN, or Care Coordination strongly preferred
Bilingual Spanish preferred (not )

Responsibilities

Handle high-volume inbound and outbound calls in a call center environment
Schedule, reschedule, and confirm patient appointments for Women’s Health services (OB/GYN, prenatal, etc.)
Provide patients with accurate information regarding services, providers, and locations
Verify patient demographics, insurance, and eligibility
Coordinate care and follow-ups, including referrals and test scheduling
Address patient inquiries with professionalism, empathy, and urgency
Document all interactions accurately in the EMR system
Collaborate with clinical and administrative teams to ensure seamless patient experience