Patient Coordinator-Multispecialty-Scarsdale, NY-Full Time-Day-Offsite
About The Position
The Offsite Patient Coordinator serves as the first point of contact for patients, greeting them in person or by telephone. The coordinator confirms and updates patient demographics and insurance information, schedules appointments, and verifies that patients have appropriate insurance for the physician they are seeing. The role also supports patient check-in and waiting-room communication, ensures medical records are available, handles required paperwork, and assists with payment and follow-up processes. The position is full-time, day shift, and offsite in Scarsdale, New York.
Requirements
- High school diploma or GED.
- One year of physician practice experience.
- Complete at least one week of on-site training provided by the practice.
Nice To Haves
- Experience in a medical office setting.
- Experience using a computer system for physician scheduling.
Responsibilities
- Greet patients in person or by telephone and update their insurance and demographic information in the practice management system.
- Confirm that physicians accept patients’ insurance; verify insurance before arrival when possible or at arrival before the visit.
- Communicate patient arrivals to appropriate staff and ensure the patient’s medical record is available to the physician.
- Process or update HIPAA-related paperwork and other institutional forms as necessary.
- Collect or retrieve referrals and insurance authorizations as required.
- Check the waiting-room status routinely and keep patients informed about wait times.
- Confirm that patients have paid their co-pay or collect co-pays under billing staff direction, and provide receipts in accordance with cash-control processes.
- Schedule follow-up appointments as needed and provide guidance on requesting medical records when necessary.
- May perform simple charge-entry tasks or enter patient payments and prepare a cashier’s deposit; these duties are mutually exclusive and may not be performed by the same employee.
- Answer practice phones and schedule appointments.
- Follow HIPAA and other governmental or state requirements for handling protected health information documents.
- May make reminder calls for next-day appointments.
- Perform other related duties.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
