Patient Coordinator

MedQuest Associates LLC•Charlotte, NC

5h•Hybrid

About The Position

MedQuest Imaging, a partner of Novant Health, is seeking dynamic individuals to join their Breast Imaging Center team at the Novant Health Imaging Southpark Mammography facility. This is a full-time position with a Monday-Friday work schedule. The role involves serving as the initial point of contact for patients, referring physicians, and the public, ensuring a comfortable and welcoming environment. Responsibilities include patient check-in, answering and routing calls, scheduling appointments, collecting patient payments, and other front office duties.

Requirements

High School Diploma or equivalent
0 - 2+ years of experience working in a customer support role or hospitality field
Strong customer service background and focus
Professional written and verbal communication skills
Working knowledge and ability to perform accurately and efficiently on computer
Demonstrated ability to multi-task
Ability to work in a fast-paced environment

Nice To Haves

Experience working in a physician practice or other type of medical services office
Knowledge of medical terminology
Prior patient collections experience in a medical setting
Medical records experience
Bachelor’s Degree

Responsibilities

Serve as the initial point of contact with patients, referring physicians, and the general public.
Welcome all patients and their family members into the imaging center.
Make patients and all visitors feel comfortable.
Anticipate and attend to the needs of our patients.
Check patients in.
Answer the telephone and route incoming calls to the appropriate party.
Schedule patient appointments.
Collect balances from patients’ financial responsibility at time of service.
Perform other front office/desk duties as necessary.