Patient Coordinator

Eye Care Partners•Paducah, KY

1d•Onsite

About The Position

The Patient Coordinator is the first point of contact for patients and helps establish a positive tone for their visit through excellent patient care. The role also handles administrative responsibilities that support a smooth patient check-in and check-out experience. The position is full-time at The Ophthalmology Group in Paducah, Kentucky. Offices are open Monday through Friday, 7:30 a.m. to 5:00 p.m.; the employee may need to work a little earlier or later as needed. The role requires commitment to working over 40 hours to meet business needs and reliable transportation that allows travel to multiple work locations with minimal notice. The position requires a high school diploma or GED and at least one year of related experience and/or training, or an equivalent combination of education and experience. No license or credential is required. Candidates should be proficient in Microsoft Excel, Word, PowerPoint, and Outlook. The role involves frequent walking, sitting, and standing; regular bending, stooping, and reaching; and lifting, carrying, pushing, or pulling items weighing up to 25 pounds. Strong fine motor skills and full use of the hands are essential. Visual and auditory acuity are required throughout the workday, and occasional driving or climbing may be necessary.

Requirements

High school diploma or GED.
One year of related experience and/or training, or an equivalent combination of education and experience.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to interact courteously and professionally with employees at all levels.
Desire to gain industry knowledge and training.
Initiative in accomplishing practice goals; ability to grow, adapt, and accept change.
Ability to foster a positive, team-oriented, patient-focused work environment.
Commitment to work over 40 hours to meet business needs.
Reliable transportation that allows travel to multiple work locations with minimal notice.
Ability to perform the stated physical demands, including lifting, carrying, pushing, or pulling up to 25 pounds and using fine motor skills and hands continuously.

Responsibilities

Provide exceptional customer service during every in-person or phone patient encounter.
Greet patients promptly and professionally, and thank them when they leave.
Answer internal and external phone calls and provide prompt, courteous service.
Respect patients’ time and the doctors’ schedules, and manage patient flow in the office.
Know common fees for visits and collect correct payments.
Complete daily reconciliations, close out the day, and count down the cash drawer.
Perform general office duties and cleaning as assigned by the manager.