Patient Coordinator, Group Practice Office of Clinical Affairs
About The Position
Reporting directly to the Clinic Practice Manager, the Patient Coordinator, working as part of a team within the Group Practice Model, ensures excellent customer service for both patients and students. This position strives to make each phase of the patient treatment a very positive experience from the initial phone call through the completion of the dental treatment care. Provides support in the function of scheduling patient appointments, updating patient information, payment collections, billing inquiries, answering the telephone, running reports, and overall support to the Group Practice Team with their patient care management. Acts as the primary point of contact for patients within the Group Practice.
Requirements
- Excellent customer service skills.
- Ability to manage patient scheduling.
- Proficiency in updating patient information.
- Experience with payment collections and billing inquiries.
- Strong communication skills for answering telephones and responding to emails.
- Ability to run and interpret reports.
- Experience in patient care management.
- Ability to act as a primary point of contact for patients.
- Experience with patient check-in and check-out procedures.
- Knowledge of patient demographics and insurance information.
- Ability to verify patient eligibility, consent, and treatment plans.
- Experience processing payments and providing receipts.
- Ability to process bills/invoices and provide walk-out statements.
- Experience reconciling daily payment transactions (cash/check/credit card).
Nice To Haves
- Experience in a group practice setting.
- Familiarity with dental treatment processes.
- Experience working with student providers.
Responsibilities
- Providing support to student providers by contacting patients and booking all patient appointments.
- Assist student providers and patients with patient questions and concerns escalating unresolved issues to Practice Manager or Practice Leader.
- Answering calls including voicemails and responding to patient emails.
- Run and maintain patient waitlist reports and review scheduling opportunities including emergencies and backfill patients into student provider open slots, review phone call and utilization reports to aid in optimal use of chair time, update scheduled patient appointment status to indicate cancelled or no show appointment, send patient follow-up letters based on the established discontinuance protocols for patients who have become hard to contact, who have consecutive failed appointments and who have selected self-discontinuance established by the Office of Clinical Affairs.
- Perform patient check-in duties including updating patient demographics, updating patient insurance information, verify patient eligibility, verify consent, verify signed treatment plan, accept payment and provide patient with receipt, and notify provider of patient's arrival.
- Perform check-out duties including booking follow-up appointment if needed, collect outstanding balance resulting from appointment, process bills/invoices, and walk-out statement for services provided, provide patient with appointment card, notify patient of required payment due at next session, verify session close.
- Perform closing duties including ensuring all charges have been processed for the day, perform the reconciliation of the daily payment transactions - cash/check/credit card, bring collection bag to cashier in the Office of Finance at the end of each day.
- Other duties and assignment of work in support of the clinic operations, and patient care services, as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
