Patient Coordinator

Guidehouse•Bethesda, MD

1d•Onsite

About The Position

We are currently searching for Patient Care Coordinators to support NIH clinical and research programs by coordinating patient-facing and administrative activities that contribute to high-quality care and research operations. The Patient Care Coordinator plays an essential role in ensuring a smooth patient experience while supporting NIH program objectives. These full time, on-site positions are based on the NIH campus in Bethesda, MD or Baltimore, MD.

Requirements

Associate degree
A minimum of ONE (1) year of experience in patient coordination, healthcare administration, and/or clinical support roles
Strong interpersonal and communication skills with a patient-centered approach
Ability to manage sensitive information with discretion and professionalism
Strong organizational skills and attention to detail
Familiarity with healthcare workflows, referrals, or care management processes
Knowledge of healthcare compliance standards (e.g., HIPAA)
Proficiency with electronic health records (EHRs) or similar data systems
Ability to work collaboratively with clinical and administrative teams
Must be able to obtain and maintain a Federal or DoD Public Trust. Candidates must receive approved adjudication of their Public Trust prior to onboarding with Guidehouse.

Nice To Haves

Bachelor’s degree preferred
Experience supporting diverse or complex patient populations
Bilingual or multilingual communication skills
Candidates with an active Public Trust or existing suitability are preferred.

Responsibilities

Coordinate patient-related activities to support efficient and high-quality care delivery
Serve as a liaison between patients, clinical staff, and administrative teams
Assist with scheduling, referrals, follow-ups, and care coordination activities
Support patient intake processes, documentation, and record maintenance
Help ensure patients receive timely information and support throughout their care journey
Track patient interactions and care coordination activities using established systems
Adherent to privacy, confidentiality, and compliance requirements

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus