PATIENT COORDINATOR, GROUP PRACTICE, Clinical Affairs

Boston University•Boston, MA

60d•Onsite

About The Position

The Patient Coordinator, within the Group Practice Model, is responsible for providing excellent customer service to both patients and students. This role aims to ensure a positive patient experience from the initial contact through the completion of dental treatment. The Patient Coordinator provides support in scheduling appointments, updating patient information, collecting payments, handling billing inquiries, answering the telephone, running reports, and offering overall support to the Group Practice Team in patient care management. This position serves as the primary point of contact for patients within the Group Practice.

Requirements

Act as the primary point of contact for patients within the Group Practice.
Notify patient of required payment due at next session.
Verify session close.
Update patient demographics.
Update patient insurance information.
Verify patient eligibility.
Verify consent.
Verify signed treatment plan.
Accept payment and provide patient with receipt.
Notify provider of patient's arrival.
Book follow-up appointment if needed.
Collect outstanding balance resulting from appointment.
Process bills/invoices.
Ensure all charges have been processed for the day.
Perform the reconciliation of the daily payment transactions - cash/check/credit card.
Bring collection bag to cashier in the Office of Finance at the end of each day.

Responsibilities

Provide support to student providers by contacting patients and booking all patient appointments.
Assist student providers and patients with patient questions and concerns, escalating unresolved issues to the Practice Manager or Practice Leader.
Answer calls, including voicemails, and respond to patient emails.
Run and maintain patient waitlist reports and review scheduling opportunities, including emergencies and backfilling patients into student provider open slots.
Review phone call and utilization reports to aid in the optimal use of chair time.
Update scheduled patient appointment status to indicate cancelled or no-show appointments.
Send patient follow-up letters based on established discontinuance protocols for patients who are hard to contact, have consecutive failed appointments, or have selected self-discontinuance.
Perform patient check-in duties, including updating patient demographics and insurance information, verifying eligibility, consent, and signed treatment plans.
Accept payment and provide patients with receipts.
Notify providers of patient arrivals.
Perform check-out duties, including booking follow-up appointments if needed and collecting outstanding balances.
Process bills/invoices and walk-out statements.
Perform closing duties, ensuring all charges for the day have been processed.
Reconcile daily payment transactions (cash/check/credit card).
Deliver the collection bag to the cashier in the Office of Finance at the end of each day.
Perform other duties and assignments as needed to support clinic operations and patient care services.