Patient Coordinator at Affiliated Pediatric Dentistry and Orthodontics
About The Position
Affiliated Pediatric Dentistry and Orthodontics is a well-established and reputable Pediatric Dental & Orthodontic practice in Scottsdale that has been serving The Valley for over 40 years! As a concierge pediatric dental practice, we are dedicated to creating a welcoming environment focused on education for the youngest of patients through their early adult years. Our team is committed to creating healthy smiles and providing top-notch service. As a Pediatric Dental Patient Care Coordinator at “APDO”, you will play a crucial role in ensuring a seamless and delightful experience for our patients. You will be the first point of contact for our patients and their families, responsible for creating a warm and welcoming atmosphere while efficiently managing administrative tasks. Your professionalism, exceptional customer service skills, and attention to detail will be vital in upholding our reputation for high-end orthodontic care.
Requirements
- No Dental Experience? No problem! We provide on-the-job training for all the skills needed! (i.e., terminology, triaging emergencies, presenting treatment, etc.)
- Previous experience in a medical or dental coordinator role preferred but not required
- Exceptional customer service and interpersonal skills.
- Strong organizational skills and attention to detail.
- Proficiency in using or learning office software and scheduling systems.
- Empathy, patience, and a genuine desire to help others.
- Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined
- If you exemplify the following pillars, we would love for you to join our team! Positive Energy, Team Oriented, Committed, Great Communicator, Coachable
Responsibilities
- Greet patients and visitors with a warm and friendly demeanor, ensuring a positive first impression.
- Provide exceptional customer service by addressing patient needs and concerns promptly, making them feel valued and comfortable throughout their visit.
- Manage the appointment calendar by scheduling follow-up appointments, adapting to unique needs or requests of patients or parents.
- Effectively communicate with patients, families, and team members in person, over the phone, and through email and text to address inquiries, concerns, and scheduling needs.
- Provide basic information about dental treatments and procedures, as well as triaging dental emergencies via phone.
- Clearly present and explain proposed dental treatments and procedures to patients and/or parents, addressing questions and concerns to ensure understanding and comfort with the treatment plan.
- Handle financial transactions and assist with payment plans as needed.
- Address and resolve patient concerns or issues in a professional and empathetic manner.
Benefits
- A 4-day work week
- No nights or weekends!
- Supportive and collaborative team environment
- Doctors and Leadership that value and care for their team
- Opportunities for professional development and growth
- Access to advanced orthodontic training and technology
- A beautiful and modern working environment
- Affordable Health, dental, vision insurance options
- FSA/HSA
- Short/Long Term disability options
- 401(k) with up to 5% matching
- Paid time off and paid holidays
- Uniforms provided
- Free Pediatric Dental Care for immediate family members after 90 days
- Free Orthodontic Treatment for employees and immediate family members after 1 year
- Practice wide monthly bonus structure
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
