Patient Coordinator

Benevis•Macon, GA

11d•Onsite

About The Position

Franklin Dental and Braces - Macon (Gray Highway) is seeking a full-time Patient Coordinator. Benevis is a company dedicated to providing quality, affordable dental care and creating over a million smiles a year. The Patient Coordinator will support the mission of providing excellent dental care, creating smiles, and memorable experiences. This role involves working with children, as they make up a significant portion of the patient base. The position also offers opportunities for community involvement through local events and promoting a positive company image. Teamwork, mutual respect, and cooperation are valued, and the company is committed to non-discriminatory practices.

Requirements

Graduation from a senior high school or GED equivalent.
Office experience in a dentist's or physician's office (preferred).
Experience with children's dentistry (preferred).

Responsibilities

Provide quality customer service to patients and parents at check-in and check-out.
Verify patient insurance eligibility and service limits.
Deliver quality and compassionate care to every patient.
Greet parents and patients upon arrival and departure.
Keep waiting parents informed of appointment progress.
Maintain a clean and tidy waiting area and front desk.
Verify patient insurance eligibility prior to appointments and ensure accuracy in the patient's file.
Ensure service limits are recorded and communicated to the clinical team before treatment.
Prepare patient files before appointments, including pulling files, updating records, and verifying insurance and service limits.
Coordinate with the Clinical Team Leader and Doctors to facilitate same-day care.
Assist in meeting office financial targets by ensuring full hygiene and operative schedules.
Schedule follow-up appointments and six-month recalls.
Answer incoming calls, direct callers, and take messages.
Make outbound calls to confirm appointments, reschedule no-shows, and follow up on outstanding treatment.
Re-file all patient records at the end of the day.
Adhere to all government regulations, company standards, and compliance programs.
Verify, inform, and collect out-of-pocket balances from patients before treatment.
Participate in local events and promote a positive company image.
Participate in morning huddles, show appreciation for peers, and highlight positive examples.
Other duties as assigned.