Patient Coordinator

MNGI•Minneapolis, MN

18d•$23 - $26•Hybrid

About The Position

Patient coordinators perform a variety of tasks in support of physicians and other health professionals. These tasks include but are not limited to: Answering patient calls, taking accurate messages and forwarding to the correct provider for resolution, daily interaction with patients, documenting all patient interactions through the electronic health records system, maintaining provider schedules, promoting a culture of caring through interactions with internal and external customers, responding to patient emails received from the Patient Portal, scheduling a variety of complex procedures both with internal and external care facilities, communicating effectively with insurance companies, verifying coverage as needed, monitoring provider approval queue/inbox, sorting and prioritizing incoming information (faxes, emails, mail, and phone calls), coordinating the transmission and acquisition of patient records between health clinics, monitoring patient medication schedules, lab schedules, and working daily/weekly reports, preparing forms for internal and external clinics, serving as the back-up for several other departments, and any and all other duties as assigned. In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily and regular attendance is required. The responsibilities listed below are representative of the primary essential functions required; additional duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Two years post-secondary education required
Two years customer service experience required
Working knowledge of Microsoft Office applications
Working knowledge of Electronic Health Records (EHR) system
Working knowledge of Computer proficiency
Working knowledge of Medical terminology
Compassionate patient care and customer service skills
Active listening skills
Problem solving, prioritization, and critical thinking skills
Attention to detail and organization skills
Ability to work in a busy call center environment
Ability to multitask
Ability to communicate effectively verbally and in writing
Ability to work independently as well as in a team environment
Employee may be required to travel to other company locations due to staffing and training needs.

Nice To Haves

Associate's or Bachelor’s degree preferred
Customer service leadership preferred
Experience in a medical office or direct patient care preferred
Experience with Electronic Health Records (EHR) system preferred

Responsibilities

Answer patient calls, take accurate messages and forward to the correct provider for resolution
Daily interaction with patients
Document all patient interactions through the electronic health records system
Maintain provider schedules
Promote a culture of caring through interactions with internal and external customers
Respond to patient emails received from the Patient Portal
Schedule a variety of complex procedures both with internal and external care facilities
Communicate effectively with insurance companies, verify coverage as needed
Monitor provider approval queue/inbox, sort and prioritize incoming information (faxes, emails, mail, and phone calls)
Coordinate the transmission and acquisition of patient records between health clinics
Monitor patient medication schedules, lab schedules, and work daily/weekly reports
Prepare forms for internal and external clinics
Serves as the back-up for several other departments
Any and all other duties as assigned