Specialty Services Group (SSG) Patient Coordinator

Eyesight Ophthalmic Services•Portsmouth, NH

6d•Onsite

About The Position

The Patient Coordinator is responsible for guiding prospective and active patients through the refractive surgery and specialty eye care process at Eyesight Ophthalmic Services. This role serves as a primary point of contact for patients, providing education, scheduling support, financial counseling assistance, and coordination of pre- and post-operative care. The Patient Coordinator plays an integral role in delivering an exceptional patient experience while ensuring accurate documentation, effective communication, and operational support throughout the patient journey.

Requirements

High school diploma or equivalent required.
Strong computer proficiency including Microsoft Office applications and database systems.
Strong verbal and written communication skills.
Demonstrated ability to provide excellent customer service and maintain professionalism in a healthcare environment.
Strong interpersonal skills with the ability to communicate effectively with patients, providers, and team members.
Ability to manage multiple priorities while maintaining accuracy and attention to detail.
Strong organizational and time-management skills.
Ability to handle sensitive information confidentially and professionally.
Ability to learn and explain specialty eye care procedures, services, and patient processes.
Ability to identify issues, resolve routine concerns, and escalate matters appropriately.

Nice To Haves

Prior experience in a medical office, ophthalmology, optometry, or surgical practice.
Front office, scheduling, patient coordination, or customer service experience.
Experience with ModMed (EMA), Clearwave, MDProspects, Weave, or similar software platforms.
Experience supporting patient counseling, scheduling, or financial discussions.

Responsibilities

Serve as a primary point of contact for prospective and active patients throughout the refractive surgery and specialty eye care process.
Educate patients regarding procedures, treatment options, financing, and post-operative expectations.
Schedule consultations, procedures, and follow-up appointments in accordance with established protocols.
Maintain accurate patient records and ensure required documentation, authorizations, consents, and demographic information are collected and processed.
Prepare, organize, and coordinate patient charts and records to support clinical, surgical, and billing workflows.
Coordinate communications, referrals, authorizations, and medical records with co-managing providers and referring practices.
Support ongoing relationships with referral partners through timely and professional communication.
Manage patient leads, CRM workflows, and incoming communications to ensure timely follow-up and patient engagement.
Process payments, refunds, claims, and related financial transactions in accordance with established procedures.
Assist with reporting, scheduling support, and operational tracking activities.
Maintain office, counseling, and patient care supplies and support a professional, patient-ready environment.
Troubleshoot routine software and workflow issues and escalate concerns as appropriate.
Collaborate with providers, leadership, and team members to support efficient operations and an exceptional patient experience.
Provide coverage and support for other team members as needed.
Perform other duties as assigned.