Aesthetics, Wellness & Longevity Patient Coordinator

DAC Group • Pembroke Pines, FL

2d • Onsite

About The Position

Mend Wellness, Aesthetics & Longevity, formerly CardioMender, is seeking an organized, personable and motivated Patient Coordinator to join our growing practice in Pembroke Pines, Florida. The Patient Coordinator serves as a primary point of contact for new and existing patients, managing inquiries, scheduling, check-in, checkout and follow-up. This role helps create a welcoming, seamless patient experience while supporting consultation bookings, rebooking, patient retention and practice growth. The ideal candidate communicates clearly, follows through consistently and thrives in a busy environment. Previous experience in aesthetics, wellness or a medical office is preferred, along with confidence discussing services, pricing and provider-recommended treatment options.

Requirements

• Previous experience in patient coordination, medical reception, or a related customer service role.
• Excellent communication skills and a warm, professional approach to patient service.
• Strong organizational skills, attention to detail, and consistent follow-through.
• Ability to manage scheduling, patient inquiries, check-in, checkout, and follow-up in a busy practice.
• Confidence discussing services, pricing, memberships, and packages using practice-approved information.
• Comfort following up with prospective patients, booking consultations, and supporting patient rebooking and retention.
• Proficiency with computers and the ability to learn scheduling software, electronic medical records, and CRM systems.
• Ability to collect payments accurately and maintain complete patient records.
• Commitment to patient confidentiality and compliance with office policies.
• Ability to work collaboratively with providers, leadership, and administrative staff.
• Dependability, flexibility, and availability to work on-site in Pembroke Pines, Florida.
• Willingness to meet established KPIs related to consultation bookings, follow-up, rebooking, and patient retention.

Nice To Haves

• Previous experience in an aesthetics, wellness, medical spa, or medical office setting.

Responsibilities

• Serve as a primary point of contact for new and existing patients.
• Manage patient inquiries, scheduling, check-in, checkout, and follow-up.
• Support consultation bookings, rebooking, patient retention, and practice growth.
• Discuss services, pricing, memberships, and packages using practice-approved information.
• Follow up with prospective patients, book consultations, and support patient rebooking and retention.
• Collect payments accurately and maintain complete patient records.
• Collaborate with providers, leadership, and administrative staff.

Benefits

• Base pay of $19 per hour
• Flexible schedule
• KPI-based bonus opportunities tied to established performance goals
• Opportunity for professional growth within an expanding wellness, aesthetics and longevity practice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed