Patient Coordinator

Benevis•Hattiesburg, MS

34d•Onsite

About The Position

Sunnybrook Dental is seeking a part-time Patient Coordinator to join their team, working 3 days a week for 24 hours (7:30 am - 5:30 pm). The company, Benevis, aims to make the world a happier place by providing quality, affordable dental care and creating over a million smiles annually. This mission is supported by over 2,000 employees across the country. The Patient Coordinator will support the mission of providing excellent dental care, creating smiles, and memorable experiences within a team-oriented and compassionate environment. The role involves community outreach, participating in local events, promoting a positive image, and engaging in morning huddles. A significant portion of the patient base (70% or more) consists of children, so a love for working with kids is essential.

Requirements

Graduation from a senior high school or GED equivalent.
Office experience in a dentist's or physician's office (preferred).
Experience with children's dentistry (preferred).

Responsibilities

Provide quality customer service to patients and parents at check-in and check-out.
Verify patient insurance eligibility and service limits.
Deliver quality and compassionate care to every patient.
Greet parents and patients upon arrival and departure.
Keep waiting parents informed about appointment progress.
Maintain a clean and tidy waiting area and front desk.
Verify patient insurance eligibility prior to appointments and update patient records in Boomerang.
Record and communicate service limits to the clinical team before patient treatment.
Prepare patient files before appointments, including pulling files, updating records, and verifying insurance/service limits.
Coordinate with the Clinical Team Leader and Doctors to facilitate same-day care.
Assist in meeting office financial targets by ensuring full hygiene and operative schedules.
Schedule follow-up operatory and six-month recall appointments.
Answer incoming calls, direct callers, and take messages.
Make outbound calls to confirm appointments, reschedule no-shows, and follow up on outstanding treatment.
Re-file all patient records at the end of the day.
Adhere to all government regulations, company standards, and compliance programs.
Verify, inform, and collect out-of-pocket balances from patients before treatment.
Participate in local events, school screenings, and presentations to promote the company.
Participate in morning huddles and acknowledge peers.
Other duties as assigned.