Patient Coordinator

Avance Care • Cary, NC

16d

About The Position

The Patient Coordinator works at Avance Care’s Cary Primary Care clinic in a full-time role with rotating 12-hour shifts and weekends. The position supports patients and clinic operations through front-desk hospitality and communication, appointment coordination, accurate electronic medical record (EMR) data entry, and collection of patient payments. The role calls for a patient-centered approach, strong communication and technical skills, and the ability to multitask in a fast-paced setting.

Requirements

• High school diploma or equivalent.
• Exceptional verbal and written communication skills.
• Ability to multitask reliably under pressure.
• Strong technical proficiency with EMR software.
• Patient-centered mindset.

Nice To Haves

• A related degree or equivalent medical administrative experience is highly preferred.
• One year of medical front desk experience is strongly preferred.

Responsibilities

• Greet and assist patients promptly, efficiently, and professionally.
• Answer phone calls promptly and relay detailed messages.
• Explain clinic fees, specialized services, and internal office policies to patients.
• Keep the front desk and reception area organized and orderly.
• Schedule and reschedule appointments and coordinate walk-in patients.
• Set up new patients and accurately update existing patient information in the EMR system.
• Collect co-payments, deductibles, and co-insurances at the time of service.

Benefits

• Medical, dental, vision, and life insurance coverage beginning on the first of the month after 30 days of employment.
• Competitive salary.
• Matching 401(k).
• Short- and long-term disability coverage.
• Health Savings Account (HSA).
• Dependent Care Flexible Spending Account (FSA).
• Flexible scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED