Patient Coordinator at Foothill Orthodontics

Specialty Dental Brands-UT•Salt Lake City, UT

1d•Onsite

About The Position

Foothill orthodontics is looking for a new team member. We are a busy high end orthodontic practice and we are looking for someone who is a good team player, upbeat, self starter, and attention to detail.

Requirements

High school diploma or equivalent required
Previous experience in dental or healthcare scheduling preferred.
Strong organizational and multitasking skills.
Excellent communication and patient service skills.
Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.

Nice To Haves

some college coursework or healthcare-related education preferred.
Familiarity with dental practice management software (e.g., Dentrix, Eaglesoft) is a plus.

Responsibilities

Schedule all patient appointments, ensuring accuracy in time allocation, provider availability, and operatory needs.
Confirm appointments are appropriately spaced and aligned with provider and operatory availability.
Coordinate pre-appointment and follow-up visits as directed by the clinical team.
Contact patients to confirm appointments and provide preparation and follow-up instructions.
Clearly communicate preparation instructions, financial expectations, and appointment timelines.
Address patient questions and concerns in a professional and compassionate manner.
Ensure all required documentation, including consent forms, medical histories, referrals, and imaging, is collected, reviewed, and uploaded into patient records.
Assist with verifying referrals and obtaining insurance authorizations prior to scheduled appointments, as needed.
Maintain the appointment calendar and alert the Office Manager or clinical team of any conflicts or changes.
Monitor and reorder supplies as needed to support daily operations.
Assist patients at check-in and check-out when necessary.
Support administrative projects and provide coverage during absences or high-volume periods.
Participate in regular staff meetings and training sessions.
Perform other duties and responsibilities assigned by management.