Floater-Patient Coordinator

Raleigh Radiology LLC•Raleigh, NC

10h•Hybrid

About The Position

The primary function of a Patient Coordinator is to act as a professional liaison between patients and families. This role involves providing exceptional patient care and ensuring all registration areas are completed before a patient undergoes their exam. The Patient Coordinator must be well-versed in the registration requirements for all modalities. This position is located within Raleigh Radiology facilities and free-standing outpatient imaging centers. Work hours are Monday-Friday, with varying hours and locations depending on office needs.

Requirements

High School graduate
1-year experience in a healthcare environment
6+ months of Medical Insurance experience, coverage, and payments
6 months of healthcare industry experience (hospital, doctor’s office, insurance provider)
Valid Driver's License
Ability to type 45 words per minute
Able to learn all applicable software programs as needed
Able to work independently, make sound decisions based on patient condition, and follow directions
Flexibility, dependability, and professionalism

Nice To Haves

Associate degree
Bilingual

Responsibilities

Maintains standards of professional care and patient confidentiality.
Implements policies and procedures of Raleigh Radiology.
Establishes and maintains open communication.
Maintains a clean, safe, and well-maintained environment for patients and staff.
Cooperates with other staff members, serves as a team player and role model, exhibiting courtesy, caring, helpfulness, and respect.
Greets and checks in patients.
Works closely with patients, families, visitors, and staff to identify needs, answer questions, resolve problems, or provide information.
Communicates with patients and clinical personnel to accurately schedule appointments.
Collects and enters all necessary demographic, clinical, billing, and insurance information.
Determines and accepts required payments, including co-pays and deductibles.
Explains processes and forms to patients, secures signatures, and ensures documents are properly signed and witnessed.
Ensures each account is registered accurately and completed prior to final billing.
Answers and triages incoming phone calls.
Performs other duties as assigned, including scheduling and order entry.
Adheres to safety/infection control policies and procedures.
Reports unsafe work areas and assures follow-up.
Assesses patients and plans appropriately for safety/infection control.
Ensures necessary equipment is available and in working order.
Reports incidents and unusual occurrences.
Wears protective gear as required for each procedure.
Maintains the strictest confidentiality of all facility and employee/patient information.