Patient Coordinator
South Shore Health•Braintree, MA
•$19 - $26
About The Position
Acts as the initial point of contact for all patients, schedules appointments, registers and orients all new patients, submits patient information, coding and billing for services provided. This position is responsible for providing excellent customer service and compassionate care.
Requirements
- High School Diploma preferred.
- One to two (1–2) years healthcare office experience required.
- Strong customer service skills both in person and by telephone required.
- Basic Life Support (BLS) Certification - American Heart Association (AHA) (Including courses offered through SSH)
- INSTRUCTOR- Basic Life Support (BLS) - American Heart Association (AHA) (Including courses offered through SSH)
Nice To Haves
- Prior Epic experience for scheduling and registration preferred.
- Previous interactions with patients and families preferred.
Responsibilities
- CUSTOMER SERVICE/CHECK –IN Greets and acknowledges all patients and visitors, both in office and on telephone, with professionalism and directs to appropriate services.
- PRE-REGISTRATION AND REGISTRATION Completes pre-registrations and registrations with respect for patient privacy and understands the impact of data accuracy on hospital operations.
- SCHEDULING APPOINTMENTS Schedules appointments in an efficient, coordinated, integrated manner to maximize optimal utilization of resources and patient access to services.
- CO-PAYMENT COLLECTION Adheres to department standards for timely collection of co-payment, completing all documentation and delivery according to department standard
- DAILY ASSIGNMENTS AND LONG-TERM PROJECTS Works independently to complete daily assignments by the end of the shift and long-term assignments by deadline established
- TECHNOLOGY: Embraces technological solutions to work processes and practices
- PATIENT INTERACTION: Staff will work to enhance the patient experience in every interaction.
- DEPARTMENT WORKFLOW AND OPERATIONS: Staff will work to together to facilitate a smooth department workflow:
- DAILY OFFICE FUNCTIONS: Staff is able to independently manage daily office functions:
- DISCHARGES: Reviews discharge list created by clinicians and discharges patients in an accurate and timely manner.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
