Patient Coordinator (Midtown Optometric Group)

Vsp Ventures Optometric Solutions Llc•Sacramento, CA

29d•Onsite

About The Position

The primary role is to provide high-quality patient experience by welcoming and communicating with patients and creating an efficient patient flow and flawless patient transition throughout the eye care experience. This role involves welcoming patients, managing check-in and check-out processes, documenting patient information, collecting payments, and handling patient correspondences. The Patient Coordinator is responsible for maintaining patient records, coordinating appointment schedules, performing administrative functions, and ensuring an organized front desk area. Special projects, cross-training, and other related duties may also be assigned.

Requirements

One to two years of administrative experience with at least one year providing administrative support
Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
Working knowledge of MS Office package
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify customer needs
Proven problem-solving, negotiations, and decision-making skills
Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment

Responsibilities

Prioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, and completing the check-in and check-out process
Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments
Answer and triage patient correspondences received via telephone, email, and fax; respond to inquiries in a timely fashion
Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files
Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients
Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies
Responsible for keeping an organized front desk and front entry at all times
Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested.