Patient Coordinator (PRN)

MedQuest Associates LLC • Charlotte, NC

1d

About The Position

MedQuest Imaging, a partner of Novant Health, is seeking dynamic individuals for a PRN Patient Coordinator position. This role offers ultimate flexibility, with shifts provided two weeks to a month in advance. It is designed to support the team during PTO and other coverage needs, offering a great opportunity to gain experience, stay active in the field, and enjoy a dynamic workflow. The role provides built-in variety, with the possibility of working one to three days per week, making it perfect for those seeking flexibility, balance, and control over their schedule. The facility is Novant Health Imaging Ballantyne, located at 14215 Ballantyne Corporate Place Suite 140A Charlotte. This is a PRN position with the opportunity to advance to a full-time role. The work schedule is as needed to cover PTO during the week and on weekends. All hires must be able to attend 7 days of training during the week (M-F).

Requirements

• High School Diploma or equivalent
• 0 - 2+ years of experience working in a customer support role or hospitality field
• Strong customer service background and focus
• Professional written and verbal communication skills
• Working knowledge and ability to perform accurately and efficiently on computer
• Demonstrated ability to multi-task
• Ability to work in a fast-paced environment
• Must be able to attend 7 days of training during the week (M-F).

Nice To Haves

• Experience working in a physician practice or other type of medical services office
• Knowledge of medical terminology
• Prior patient collections experience in a medical setting
• Medical records experience
• Bachelor’s Degree

Responsibilities

• Serve as the initial point of contact with patients, referring physicians, and the general public on the imaging center’s behalf.
• Welcome all patients and their family members into the imaging center.
• Make patients and all visitors feel comfortable.
• Anticipate and attend to the needs of our patients.
• Check patients in.
• Answer the telephone.
• Route incoming calls to the appropriate party.
• Schedule patient appointments.
• Collect balances from patients’ financial responsibility at time of service.
• Perform other front office/desk duties as necessary.

Benefits

• Competitive salaries and benefits
• Limited or no weekend work (for full-time roles)
• Hybrid/remote opportunities (based on role)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED