Patient Coordinator

Albany ENT & Allergy Services P C•Albany, NY

22h•Hybrid

About The Position

Albany ENT & Allergy Services is seeking a Patient Coordinator who is a problem solver with excellent organization and customer service skills, capable of multi-tasking in a busy environment. The Patient Coordinator will utilize the NextGen system and other programs to complete daily duties, ensuring all external patient appointments are scheduled and accurate medical records are obtained prior to patient visits. After training, a hybrid work schedule may be available.

Requirements

High school diploma or GED; or equivalent combination of education and experience.
Proficient computer skills including ability to master the office’s practice management software.
Consistent professional conduct, meticulous attention to detail, critical thinking skills and a positive and collaborative attitude are essential.
Excellent written and verbal communication skills required as well as interpersonal skills with patients, staff, and other healthcare professionals.

Nice To Haves

2-3 years experience in medical office and/or customer service preferred.

Responsibilities

Monitors tasks from providers and other staff for patient orders, imaging and out of office referrals.
Process and coordinate imaging and outside testing for patients.
Completes chart prep by obtaining and reviewing clinical documentation and physician referral information to ensure that clinical notes and diagnostic reports are available prior to scheduled patient office appointment and prepared and ready for physician at time of appointment.
Returning patient phone calls and maintaining patient communication for continuity of care
Obtaining authorization for imaging and referrals if necessary.
Scanning documents into patient charts.