Patient Coordinator at Idaho Orthodontics
Specialty Dental Brands•Pocatello, ID
•Onsite
About The Position
The Patient Coordinator plays a vital role in ensuring smooth scheduling, preparation, and follow-up for patient appointments. This position supports patients throughout their care experience, coordinates communication between providers and patients, and ensures all clinical and administrative needs are met.
Requirements
- High school diploma or equivalent required
- Previous experience in dental or healthcare scheduling preferred
- Strong organizational and multitasking skills
- Excellent communication and patient service skills
- Familiarity with dental practice management software (e.g., Dentrix, Eaglesoft) is a plus
- Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.
Nice To Haves
- some college coursework or healthcare-related education preferred
Responsibilities
- Schedule all patient appointments, ensuring accuracy in time allocation, provider availability, and operatory needs.
- Confirm appointments are appropriately spaced and aligned with provider and operatory availability.
- Coordinate pre-appointment and follow-up visits as directed by the clinical team.
- Contact patients to confirm appointments and provide preparation and follow-up instructions.
- Clearly communicate preparation instructions, financial expectations, and appointment timelines.
- Address patient questions and concerns in a professional and compassionate manner.
- Ensure all required documentation, including consent forms, medical histories, referrals, and imaging, is collected, reviewed, and uploaded into patient records.
- Assist with verifying referrals and obtaining insurance authorizations prior to scheduled appointments, as needed.
- Maintain the appointment calendar and alert the Office Manager or clinical team of any conflicts or changes.
- Monitor and reorder supplies as needed to support daily operations.
- Assist patients at check-in and check-out when necessary.
- Support administrative projects and provide coverage during absences or high-volume periods.
- Participate in regular staff meetings and training sessions.
- Perform other duties and responsibilities assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
