Patient Coordinator
About The Position
Lone Physical Therapy, a member of the Confluent Health family, is looking for a Full Time Patient Coordinator to join their Billings West team. This role involves managing front desk operations, handling patient check-in/check-out, appointment scheduling, and referral coordination. The Patient Coordinator will also be responsible for verifying insurance, processing authorizations, collecting payments, maintaining accurate patient records in the EMR system, and answering phone calls professionally while adhering to HIPAA compliance.
Requirements
- High School Diploma/GED required
- Basic office and customer service skills
Nice To Haves
- Previous experience in a similar role desired but not required
Responsibilities
- Managing front desk operations, including patient check-in/check-out, appointment scheduling, and referral coordination, while providing exceptional customer service.
- Verifying insurance coverage, processing authorizations, and collecting payments to support accurate billing and ensure smooth patient access to care.
- Maintaining accurate patient records by registering new patients, updating information in the Electronic Medical Records (EMR) system, and preparing necessary documentation.
- Answering phone calls and assisting patients in a courteous and professional manner while upholding HIPAA compliance and fostering a welcoming healthcare environment.
Benefits
- Medical, dental, vision, STD, LTD insurances
- Generous PTO
- 401(k) Employer Matching
- Free Life Insurance
- Family Building and Parental Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
