Patient Coordinator

Spero • Owatonna, MN

1d • Onsite

About The Position

The Patient Care Coordinator coordinates and supports the patient care journey from initial intake through follow-up, ensuring a smooth, efficient, and patient-centered experience.

Requirements

• Excellent interpersonal communication skills and relationship skills to effectively work with a variety of people and personalities, including developing relationships with vendors and staff.
• Ability to plan, prioritize, coordinate, and manage own work.
• Possess effective verbal communication skills to answer telephone professionally and to communicate clearly with clients and staff in person.
• Possess effective writing skills to communicate professionally to people inside and outside the organization.
• Works as an effective and proactive team-player; understands the importance of supporting the office, clients, and co-workers.
• Protects client’s rights by maintaining confidentiality of medical, personal, and financial information.
• Ability to ensure accuracy of medical records.
• Five or more years of administrative work experience.

Nice To Haves

• Fluency in English and another language is a preferred qualification but not required.
• Two-year technical college diploma or equivalent education and experience preferred.
• Knowledge of and experience in mental health environment a plus.

Responsibilities

• Welcomes clients and visitors in person or on the telephone and answering or referring inquiries.
• Serves clients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Optimizes clients’ satisfaction by scheduling appointments in person or by telephone in a timely and efficient manner.
• Keeps client appointments on schedule by notifying provider of client’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Maintains client record by obtaining, recording, and updating personal and financial information.
• Collect, process and record client payments.
• Helps clients in distress by responding to emergencies.
• Processes incoming mail.
• Maintains operations by following policies and procedures, reporting needed changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree