Patient Coordinator

Smile America Partners•Conyers, GA

11d•Onsite

About The Position

The Patient Coordinator plays a critical role in ensuring a positive patient experience by effectively communicating treatment plans, coordinating care, and managing financial arrangements. This role requires excellent interpersonal skills, attention to detail, and the ability to facilitate trust between the patient and the clinical team.

Requirements

High school diploma or equivalent required
2+ years of experience in a dental office setting, with a focus on treatment coordination, patient relations, or insurance billing.
Strong knowledge of dental procedures and terminology.
Familiarity with dental software (e.g., Dentrix, Eaglesoft, Open Dental).
Exceptional communication, sales, and customer service skills.
Ability to handle confidential information with discretion.

Nice To Haves

associate’s or bachelor’s degree preferred
Bilingual skills are a plus.

Responsibilities

Present comprehensive treatment plans recommended by the dentist to patients.
Educate patients on procedures, timelines, and the importance of recommended care.
Answer patient questions regarding treatment, insurance, and financial options.
Provide accurate treatment estimates based on insurance verification and fee schedules.
Discuss payment plans, third-party financing, and other financial arrangements.
Collect co-pays, pre-payments, and schedule future payments as needed.
Verify insurance coverage and benefits prior to treatment presentation.
Ensure proper pre-authorizations are obtained when required.
Coordinate with front office and clinical team to schedule procedures efficiently.
Maintain accurate records of presented and accepted treatment plans.
Follow up with patients on unscheduled treatment.
Track case acceptance rates and contribute to patient retention efforts.
Support front desk team as needed with check-in/check-out processes.