Patient Coordinator

MNGI•Minneapolis, MN

17d•Hybrid

About The Position

Patient coordinators perform a variety of tasks in support of physicians and other health professionals. These tasks include but are not limited to: Answer patient calls, take accurate messages and forward to the correct provider for resolution, daily interaction with patients, document all patient interactions through the electronic health records system, maintain provider schedules, promote a culture of caring through interactions with internal and external customers, respond to patient emails received from the Patient Portal, schedule a variety of complex procedures both with internal and external care facilities, communicate effectively with insurance companies, verify coverage as needed, monitor provider approval queue/inbox, sort and prioritize incoming information (faxes, emails, mail, and phone calls), coordinate the transmission and acquisition of patient records between health clinics, monitor patient medication schedules, lab schedules, and work daily/weekly reports, prepare forms for internal and external clinics, and serve as the back-up for several other departments. Any and all other duties as assigned.

Requirements

Two years post-secondary education required
Two years customer service experience required
Working knowledge of Microsoft Office applications
Working knowledge of Electronic Health Records (EHR) system
Computer proficiency
Medical terminology
Compassionate patient care and customer service
Active listening
Problem solve, prioritization, and critical thinking
Attention to detail and organization
Ability to work in a busy call center environment
Ability to multitask
Ability to communicate effectively verbally and in writing
Ability to work independently as well as in a team environment
Regular attendance is required

Nice To Haves

Associate's or Bachelor’s degree preferred
Customer service leadership preferred
Experience in a medical office or direct patient care preferred
Experience with Electronic Health Records (EHR) system preferred

Responsibilities

Answer patient calls, take accurate messages and forward to the correct provider for resolution
Daily interaction with patients
Document all patient interactions through the electronic health records system
Maintain provider schedules
Promote a culture of caring through interactions with internal and external customers
Respond to patient emails received from the Patient Portal
Schedule a variety of complex procedures both with internal and external care facilities
Communicate effectively with insurance companies, verify coverage as needed
Monitor provider approval queue/inbox, sort and prioritize incoming information (faxes, emails, mail, and phone calls)
Coordinate the transmission and acquisition of patient records between health clinics
Monitor patient medication schedules, lab schedules, and work daily/weekly reports
Prepare forms for internal and external clinics
Serves as the back-up for several other departments
Any and all other duties as assigned