Patient Coordinator

Dental Office•Manassas, VA

20h•Onsite

About The Position

We are looking for a friendly, organized, and customer-focused Dental Patient Coordinator to join our team. As the first point of contact for our patients, you will play an important role in creating a welcoming and positive experience. The ideal candidate enjoys helping people, has strong communication skills, and can manage multiple tasks in a fast-paced dental office.

Requirements

One year of previous experience in a dental field in the same position
Knowledge of dental insurance verification and patient scheduling is a must
Excellent communication and customer service skills
Strong attention to detail and organizational abilities
Ability to multitask and work effectively in a busy office environment.

Nice To Haves

Experience with Dentrix is a plus
A positive, professional, and compassionate attitude
Someone who enjoys building relationships with patients and helping them feel comfortable
A team player who is dependable, organized, and proactive
A strong communicator who can confidently assist patients with scheduling, insurance questions, and financial arrangements

Responsibilities

Greet patients warmly and provide exceptional customer service
Check patients in and out for their appointments
Schedule, confirm, and reschedule appointments as needed
Contact patients by phone, text, or email to remind them of upcoming visits.
Verify dental insurance eligibility, benefits, and coverage prior to appointments
Explain insurance benefits, treatment estimates, and payment options to patients
Answer incoming calls and respond to patient questions in a professional and friendly manner
Maintain accurate patient records and update insurance and demographic information
Coordinate treatment schedules and assist patients with follow-up appointments
Collect payments and process financial transactions
Support the dental team by ensuring smooth daily office operations
Maintain patient confidentiality and comply with HIPAA guidelines