Patient Coordinator PRN

MedQuest Associates LLC•Spartanburg, SC

13h•Hybrid

About The Position

This position serves as the initial point of contact for patients, referring physicians, and the general public at the imaging center. The role involves welcoming patients and visitors, ensuring their comfort, and attending to their needs. Key duties include checking patients in, managing telephone calls, scheduling appointments, collecting patient balances at the time of service, and performing other front office tasks.

Requirements

High School Diploma or equivalent
0 - 2+ years of experience working in a customer support role or hospitality field
Strong customer service background and focus
Professional written and verbal communication skills
Working knowledge and ability to perform accurately and efficiently on computer
Demonstrated ability to multi-task
Ability to work in a fast-paced environment

Nice To Haves

Experience working in a physician practice or other type of medical services office
Knowledge of medical terminology
Prior patient collections experience in a medical setting
Medical records experience
Bachelor’s Degree

Responsibilities

Serve as the initial point of contact with patients, referring physicians, and the general public.
Welcome all patients and their family members into the imaging center.
Make patients and all visitors feel comfortable.
Anticipate and attend to the needs of patients.
Check patients in.
Answer the telephone and route incoming calls.
Schedule patient appointments.
Collect balances from patients’ financial responsibility at time of service.
Perform other front office/desk duties as necessary.