Patient Coordinator (PRN)

MedQuest Associates LLC•Hickory, NC

5h•Onsite

About The Position

MedQuest Imaging, a partner of Novant Health, is seeking dynamic individuals to join their team as a Patient Coordinator. This is a PRN position offering ultimate flexibility, with shifts scheduled two weeks to a month in advance. The role is designed to support the team during PTO and other coverage needs, providing an opportunity to gain experience, stay active in the field, and enjoy a dynamic workflow. The position offers variety, with potential for one to three days of work per week, making it ideal for those seeking flexibility, balance, and control over their schedule. The specific facility for this role is OrthoCarolina Hickory.

Requirements

High School Diploma or equivalent
0 - 2+ years of experience working in a customer support role or hospitality field
Strong customer service background and focus
Professional written and verbal communication skills
Working knowledge and ability to perform accurately and efficiently on computer
Demonstrated ability to multi-task
Ability to work in a fast-paced environment
Must be able to attend 7 days of training during the week (M-F).

Nice To Haves

Experience working in a physician practice or other type of medical services office
Knowledge of medical terminology
Prior patient collections experience in a medical setting
Medical records experience
Bachelor’s Degree

Responsibilities

Serve as the initial point of contact with patients, referring physicians, and the general public on behalf of the imaging center.
Welcome all patients and their family members into the imaging center.
Make patients and all visitors feel comfortable.
Anticipate and attend to the needs of our patients.
Check patients in.
Answer the telephone and route incoming calls to the appropriate party.
Schedule patient appointments.
Collect balances from patients' financial responsibility at the time of service.
Perform other front office/desk duties as necessary.