Patient Coordinator I-MSM-FT Days

Mount Sinai Health System•New York, NY

81d•$17 - $26

About The Position

The Patient Coordinator I greets patients and establishes first contact in person or by telephone, or performs in a call center capacity. The role confirms and updates patient demographics and verifies insurance to help ensure patients have appropriate coverage for the physician they are seeing. The coordinator also supports appointment scheduling, patient arrival and waiting-room communication, HIPAA-related paperwork, referrals and authorizations, and certain payment-related tasks.

Requirements

High school graduate or GED.
One year of physician practice experience.
Complete at least one week of on-site training provided by the practice.

Nice To Haves

Experience in a medical office setting using a computer system for physician scheduling.

Responsibilities

Greet patients in person or by telephone and update insurance and demographic information in the practice management system.
Confirm that the physician accepts the patient's insurance; verify coverage before the patient's arrival or, at minimum, before the visit.
Notify appropriate staff when patients arrive and ensure the patient's medical record is available to the physician.
Process or update HIPAA-related paperwork and other institutional forms as necessary.
Collect or retrieve referrals and insurance authorizations as required.
Check the waiting room routinely and keep patients informed about wait times.
Ensure patients have paid their co-pay or collect it under the direction of billing staff, providing a receipt and following established cash-control procedures.
Schedule follow-up appointments as needed and provide guidelines for requesting medical records when necessary.
Perform simple charge-entry tasks or enter patient payments and prepare the cashier's deposit; these duties are mutually exclusive and may not be performed by the same employee.
Perform call-center duties for Faculty Practice Associates.
Answer practice phones and schedule appointments.
Follow HIPAA and applicable governmental or state agency requirements for handling protected health information documents.
Initiate reminder calls for next-day appointments as needed.
Perform other related duties.