Patient Coordinator I-MSM-FT Days

Mount Sinai Health Systems•New York, NY

81d•$17 - $26

About The Position

The Patient Coordinator I greets patients and serves as their first point of contact, either in person or by telephone, or performs in a call center capacity. The role confirms and updates patient demographics and verifies insurance to help ensure patients have appropriate coverage for the physician they are seeing. The coordinator may also schedule appointments, handle patient forms and payments, and support the availability of records and referrals.

Requirements

High school graduate or GED.
One year of physician practice experience.
At least one week of on-site training, provided by the practice.

Nice To Haves

Experience in a medical office setting, using a computer system for physician scheduling.

Responsibilities

Greet patients in person or by telephone and update insurance and demographic information in the practice management system.
Confirm that the physician accepts the patient’s insurance; verify coverage before arrival when possible or at arrival before the visit.
Notify appropriate staff when patients arrive and ensure the medical record is available to the physician.
Process or update HIPAA-related paperwork and other institutional forms.
Collect or retrieve referrals and insurance authorizations as required.
Routinely review the waiting room and keep patients informed about wait times.
Ensure patients have paid their co-pay or collect the co-pay under billing staff direction, provide a receipt, and follow established cash-control processes.
Schedule follow-up appointments as needed and provide guidelines for requesting medical records when necessary.
May perform simple charge-entry tasks, enter patient payments, and prepare a cashier’s deposit; these duties are mutually exclusive and may not be performed by the same employee.
For Faculty Practice Associates, perform call-center duties, answer practice phones, and schedule appointments.
Follow HIPAA and other applicable governmental or state requirements for handling protected health information documents.
May make reminder calls for next-day appointments.
Perform other related duties.